Kiki Hair Return and Refund Policy

Last Updated: [21st Nov, 2025]

At Kiki Hair, your satisfaction is our priority. We understand that choosing the perfect wig or hair piece online can be tricky. Please read our policy carefully before purchasing.

1. Eligibility for Returns & Exchanges

Due to the nature of our products (wigs and hair extensions), they are classified as hygienic goods. For public health and safety, we can only accept returns or exchanges that meet the following strict conditions:

  • Time Frame: The return request must be initiated within [30] days of the original delivery date.
  • Condition: The item must be returned in its original, brand-new condition.
  • Packaging: The product must be in its original packaging, including the hair net, tags, and backing card.
  • Mandatory Seal: The Warranty Tag, Security Seal, or Zip-Tie attached to the hair MUST be intact and not removed, cut, or tampered with in any way.

🚫 Items That VOID Eligibility

Any product that shows signs of being worn, used, or altered will not be eligible for a refund or exchange and will be sent back to the customer at their expense. This includes hair that has been:

  • Worn, washed, or conditioned.
  • Combed, brushed, or finger-styled.
  • Cut, colored, permed, or chemically processed.
  • Heated (straightened or curled).
  • Removed from the original packaging with the Security Seal/Tag removed or broken.

2. Initiating a Return or Exchange

To start a return or exchange, you must follow these steps:

  1. Contact Us: Email our customer service team at kikihairgh@gmail.com] within the specified return window.
  2. Provide Details: Include your Order Number, your full name, and the reason for the return/exchange (e.g., wrong color, wrong length).
  3. Return Authorization (RMA): We will review your request and, if eligible, issue you a Return Merchandise Authorization (RMA) number and provide the return shipping instructions. Do not send the package back without an RMA number.
  4. Shipping: You are responsible for the cost of return shipping. We strongly recommend using a traceable shipping service with insurance, as Kiki Hair is not responsible for items lost or damaged in return transit.

3. Refunds

Once your return is received and inspected by our Quality Control team, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] business days.
  • Non-Refundable Costs: Original shipping fees are non-refundable.

Restocking Fee (Optional)

[Optional Clause]: Please note that a restocking fee of [10%] may be deducted from your refund to cover the costs associated with quality inspection, re-packaging, and administrative handling.

4. Exchanges

If you wish to exchange your item (e.g., for a different color or length), you must follow the same return process as outlined in Section 2.

  • Once the original item is received and passes inspection, we will issue you a store credit or process a direct exchange for the new product.
  • If the new item has a price difference, we will contact you to collect or refund the difference.

5. Defective or Incorrect Items

If you received a product that is defective or was shipped to you in error (e.g., wrong wig sent), we sincerely apologize and will correct it immediately:

  • Contact Us Immediately: You must notify us within [ 48] hours of delivery.
  • Condition: The item must be unused, and the security seal must be intact.
  • Our Responsibility: We will provide a prepaid return label and will ship the correct item to you at no additional cost upon receipt of the incorrect/defective item.

6. Final Sale Items

The following items are considered Final Sale and cannot be returned or exchanged:

  • Items marked as “Clearance” or “Final Sale.”
  • Hair care products, accessories, or tools (due to hygiene).
  • Custom-made or specially requested orders.
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